damn it, comcast

March 28, 2009 · Posted in omfgoggles. · Comments Off 

comcast is enhancing services in abq..which is great, because that means better speed or whatever the hell it is that they’re changing. unfortunately, it also means that while they’re swapping stuff out, they have less capacity which means hideous congestion during “peak hours” (i.e. when kids get home from school to when their parents go to bed) unfortunately for me, this means that 1. i can only play PC or PS3 games between the hours of 0100 and like 1500, and most of that time i spend sleeping. and 2. when i’m off from work, my typical game-playing times don’t work out because there’s so much loss/latency on my line that it’s impossible to play.

so, unless i get my game playing in early in the day, (which isn’t ideal because other than phil, the other people i play with aren’t around til the evening.)

what i’ve decided to do is give qwest a shot and see if maybe i can cope with a lack of speed (7 mbit or less vs 8 mbit) if it means my line is more stable and less prone to congestion issues. i’ve never had qwest service. previously, i had earthlink dsl (’01) covad dsl (03) and speakeasy dsl (03-07) and all were furnished by the clec (covad in all three cases) and latency sucked but reliability was relatively good. hopefully, cutting out the middle-man and going straight with the ILEC will make my life easier. i guess i’ll find out on 4/1/09 when the circuit is scheduled to be activated.

i’ve already been kind of disappointed with the ordering process, as qwest doesn’t offer a way to check order status easily like the other 3 providers i’ve used. whereas all 3 clecs give detailed status including provisioning, hand-offs for stuff, installation @ the co, etc. qwest told me to register on their my account site which isn’t available to me until the install date. i had to speak to three separate reps before i was even able to confirm that they had my order in the system and that it was being processed. so..that kind of sucks. the last rep i spoke to suggested that i call them or use their online chat system tomorrow or monday to get the tracking number for the modem.

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